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File #: 2014-0444    Version:
Type: Motion Status: Passed
File created: 1/20/2015 In control: Government Accountability and Oversight Committee
On agenda: Final action: 6/29/2015
Enactment date: Enactment #: 14385
Title: A MOTION to approve a shared cost model and financing plan for the constituent relationship management expansion project, in accordance with King County Ordinance 17695, Section 63, as amended by Ordinance 17781, Section 7, Proviso P3.
Sponsors: Kathy Lambert
Attachments: 1. 14385.pdf, 2. 2014-0444 Legislative Review Form.pdf, 3. A. Constituent Relationship Management Amended Response to Financing Plan, dated June 18, 2015, 4. B. Benefit Achievement Plan, 5. 2014-0444 Transmittal Letter.doc, 6. Staff Report Proposed Motion 2014-0444 CRM.docx, 7. Attachment 1 Proposed Motion 2014-0444.doc, 8. Attachment 2 Amendment 1doc.docx, 9. A. Constituent Relationship Management (CRM) Financing Plan, 10. B. Benefit Achievement Plan CRM, 11. Constituent-Relationship-Management.pptx, 12. Staff Report Proposed Motion 2014-0444 CRM.docx, 13. 2014-0444_SR_CRM final_6-9-15.docx, 14. 2014-0444_CRM-Proviso-Response-Report_AmendedJune82015.docx.pdf, 15. 2014-0444_Constituent-Relationship-Management-Funding.ppt2014x.pptx, 16. 2014-0444_SR_CRM_6-23-15.docx, 17. 2014-0444_ATT2_Amendment_1.docx, 18. 2014-0444_ATT3_Amendment_2 .docx, 19. 2014-0444_SR_CRM_6-23-15.docx, 20. 2014-0444_SR_REVISED_CRM_6-23-15.docx
Staff: Giambattista, Jenny
Drafter
Clerk 06/23/2015
Title
A MOTION to approve a shared cost model and financing plan for the constituent relationship management expansion project, in accordance with King County Ordinance 17695, Section 63, as amended by Ordinance 17781, Section 7, Proviso P3.
Body
WHEREAS, Ordinance 17695, Section 63, as amended by Ordinance 17781, Section 7, Proviso P3, approved a project to expand the use of the constituent relationship management application, pending a modified financial plan for the funding of the project, and
WHEREAS, the finance plan shall provide for the deployment of the constituent relationship management application to be paid for by the users of the system, and that plan is to be certified by the highest ranking officer of each department or agency that will use the system, and
WHEREAS, the King County Strategic Plan identifies a goal for excellent customer service, that includes establishing a culture of customer service that is responsive to community needs, and
WHEREAS, the Strategic Plan further identifies government challenges to providing excellent customer service, including difficulty coordinating across diverse service areas and rapidly changing customer expectations, and
WHEREAS, the strategic plan therefore establishes objectives for King County, which include fostering an ethic of working together for One King County, and adopting new technologies and processes that allow county agencies to work more effectively and efficiently, and
WHEREAS, in support of the objectives of providing exception customer service to King County residents, the department of information technology implemented a preliminary project in 2013 to create an enterprise constituent relationship management application to enhance communications and coordination of services;
NOW, THEREFORE, BE IT MOVED by the Council of King County:
The Constituent Relationship Management (CRM) Financing Plan, which is
Attachment A to this motion, and the Be...

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